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Associate Director – Health Outcomes Liaison

Home-based, IN / MA, US + other states.

The Health Outcomes Liaison (HOL) team serves as the medical and health economic and outcomes research (HEOR) interface between Lilly and U.S. population-based decision makers (PBDMs) including payers, health systems, research institutions, and policy makers. The HOL role provides answers to customer questions with clinical evidence, HEOR, and real-world evidence (RWE) to support formulary access and pathways/guidelines decisions impacting millions of patients. The HOL is acutely attuned to therapeutic evidence gaps, understands environmental trends, and anticipates stakeholder evidence needs. The HOL role is a key component of meeting customer needs and improving patient outcomes for Lilly.

Locations: Springfield, Massachusetts; Boston, Massachusetts; New York, New York; Providence, Rhode Island; Manchester, New Hampshire; Hartford, Connecticut; Albany, New York; Portland, Maine; Syracuse, New York, US.

Primary Responsibilities:

Customer Support

  • Independently cultivate and manage relationships with PBDMs, acting as the primary point of contact and collaborating closely with other field roles to ensure a cohesive and aligned approach to stakeholder engagement
  • Proactively deliver and leverage scientific and value evidence to build and sustain engaging, long-term relationships with PBDMs, ensuring their needs are met across the portfolio
  • Synthesize, communicate, and translate complex information packages and/or data into transparent, relevant, objective, and actionable evidence to support informed decision-making related to formulary access and pathways / guideline decisions across portfolio
  • Develop and execute medical/scientific and value strategy collaborating with internal and field-based medical and commercial partners to deliver exceptional customer experiences
  • Provide deep medical /value expertise tailored to the needs of PBDMs including opportunities for clinical optimization or collaboration on medical topics
  • Proactively utilize and tailor new relevant content to strategically meet and anticipate PBDMs medical and value needs, demonstrating expert knowledge on the latest trends and population health data to enhance decision-making and foster continuous collaboration

Evidentiary Support & Innovative Collaborations

  • Develop and maintain deep knowledge of clinical, analytic, environmental, and account-level considerations to facilitate mutually beneficial collaborations from a medical lens
  • Identify opportunities to create evidence and drive improved patient outcomes across healthcare systems & payer/PBM network
  • Frequently share customer insights, evidence gaps, environmental trends, and stakeholder evidence needs internally to influence evidence generation, dissemination, and asset strategy
  • Support in developing account engagement plan, providing appropriate input on scientific and value topics 
  • Build proactive, medical/scientific and value relationships that lead to innovative collaborations

US Healthcare System & Environmental Expertise

  • Maintain deep content knowledge regarding therapeutic drug classes, clinical/disease state information, Pharmacoeconomics/health outcomes, formulary management, technology assessment/value frameworks, quality measures, health policy expertise along with the ability to utilize available research, and to synthesize, communicate and translate relevant evidence.
  • Stay abreast of emerging science, environmental trends, healthcare policy, and regulatory actions relevant to US population-based decision-makers
  • Serve as a knowledgeable resource for customers and internal partners on a broad set of medical topics, including relevant disease states and therapeutic landscapes, HEOR and RWE, value-based care, the payer perspective, and value assessment in the US

Minimum Qualification Requirements:

  • Advanced degree (PharmD, MD, PhD, MS, MSN, MPH) in a scientific or health related field with relevant experience in health science or health outcomes OR Bachelor’s degree in a scientific or health related field along with 5+ years of experience in health science or health outcomes
  • Qualified candidates must be legally authorized to be employed in the United States. Eli Lilly and Company does not anticipate providing sponsorship for employment visa status (e.g., H-1B or TN status) for this employment position

Additional Skills/Preferences:

  • Deep understanding of the US healthcare system, US value-based decision makers, and their evidence needs
  • Ability to analyze and effectively communicate study findings on a range of clinical and HEOR topics including real-world data analysis and interpretation
  • Strong comprehension and interpersonal skills, both written and verbal, including the ability to translate and present complex scientific information in a clear, concise manner
  • Experience working with or supporting population-based decision makers
  • Relevant experience in data analytics and/or HEOR research/application
  • Experience and expertise in the treatment or management of relevant therapeutic areas (cardiometabolic, neuroscience)
  • Demonstrated expertise in HEOR (including observational and pharmacoeconomic research) and value assessment
  • Significant experience and success in self-managing priorities and multi-tasking projects
  • Experience in field-based customer- facing roles in industry (e.g., medical, clinical development, government affairs, HEOR, managed care)

Additional Information:

  • This role is focused on the cardiometabolic and neuroscience portfolios
  • This role is focused on health systems and organized medical groups
  • Geography: Eastern US (ME, VT, NH, NY, MA, CT, RI)
  • The position is field based in the US with periods of high travel (50%+) required
  • Ability to use field-based electronic or other communication tools for all aspects of the job is critical
  • Experience in field-based customer- facing roles in industry (e.g., medical, clinical development, government affairs, HEOR, managed care, sales) 
  • This role is focused on health systems and organized medical groups

This job ad will be unpublished on 08/01/2025.

This job is posted by Lilly.

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